How Billing Works

Shop includes your first branch. Extra locations are Extra Branch add-ons — billed independently in Stripe, not another Shop plan.

Per-branch billing

On the Shop plan (RM90/month), your first branch is included. Each additional location is a separate Stripe add-on named Extra Branch at RM90/month — not a fake extra tier, and not “Shop plan again.” Free and Solo cannot buy Extra Branch. See Multi-branch setup.

Stripe can still bill each location separately. That means:

Shop covers branch 1. Each extra location needs one Extra Branch add-on (RM90/month, Shop only).
Each Extra Branch (and the Shop subscription) can use a different payment method (different card, different bank account).
Each location is billed on its own billing date, based on when that Shop or Extra Branch subscription started.

Why per-location Stripe billing? This is designed for businesses where each branch manager pays for their own location from their own funds. No single person needs to cover all Extra Branch add-ons at once. The product is still Extra Branch stacked on Shop — not a Shop plan per branch.

Billing dates

Your billing date is set to the day of the month you first subscribed. For example, if you subscribed on the 8th of June, you will be billed on the 8th of every month.

Shop and each Extra Branch add-on can start on different days, so locations may have different billing dates.

Example

Branch	Product	Subscribed On	Bills Every	Amount
Panglima Gadget	Shop (first branch included)	8 Jun 2026	8th of each month	RM 90
Qubiz Tech S18	Extra Branch add-on	9 Jun 2026	9th of each month	RM 90
Qubiz Tech Academy	Extra Branch add-on	10 Jun 2026	10th of each month	RM 90

The Upcoming Invoices section on your Subscription page always shows the branch that will be billed next at the top.

Payment methods

Each location can have its own payment method. When you subscribe Extra Branch for a new location, you'll be asked to enter a card. That card is linked only to that Extra Branch add-on (the Shop subscription keeps its own card).

To change one branch's card after you have subscribed:

Go to Subscription in the sidebar.
Find Branch payment methods and click Add card or Change card on that branch's row.
Enter the card on Stripe's secure page. Only that branch is charged to the new card — the other branches keep theirs.

Manage Billing opens the Stripe portal instead. A card change there applies to your whole company account, so use it only when every branch should change. See Manage payment methods.

Viewing invoices

All invoices — past and upcoming — appear on the Subscription page under Billing Invoices. Each invoice shows:

The invoice number and date
Which branch the invoice is for. Extra Branch invoices show Extra Branch next to the branch name. On the Stripe PDF and customer portal the line is Extra Branch — {branch name}.
The amount charged
A link to view or download the PDF

Branch labels not showing? Click Sync Branch Tags on the Subscription page. This updates Stripe with your current branch names so Shop and Extra Branch invoices show the right location.

Adding a new branch

Creating a location is not the same as paying for it. Extra locations stay locked until Extra Branch is subscribed (Shop only):

The owner creates the new branch in Settings.
The extra location stays Locked until Extra Branch is paid. Locked branches cannot take jobsheets or inventory.
On the Subscription page, subscribe the Extra Branch add-on to unlock the branch — this is not picking Shop again.
The Extra Branch add-on gets its own billing date and appears as a separate upcoming invoice.

Failed payments

If a payment fails (expired card, insufficient funds), Stripe will retry automatically over the next few days. You'll see a Retry Payment panel on the Subscription page where you can:

Select a different card to retry with
Update your card details via the billing portal

If payment continues to fail, that Shop or Extra Branch subscription will eventually be marked as past due, and access to that branch may be restricted until payment is resolved.

Cancellation

You can cancel an Extra Branch add-on (or the Shop subscription) at any time through the Stripe billing portal (Manage Billing). The subscription remains active until the end of the current billing period — you won't be charged again for that location.

Cancelling does not delete data. Your jobsheets, inventory, customers, and financial records are preserved. You can resubscribe later and pick up where you left off.

Last updated: 19 September 2026