Loyalty Programme

A Shop-only programme so customers can earn and redeem points — with its own on/off switch, so receipts never advertise something you are not running.

Who gets Loyalty

Loyalty is available on the Shop plan (and during the 30-day Shop trial). Free and Solo do not get Loyalty. See Plans & pricing.

The plan is only half of it. Loyalty also has its own switch at Settings → Loyalty, and it starts off. Points are only earned once you turn it on there.

Switching Loyalty on or off

On: customers earn points as they pay, and your receipts and invoices can invite them to sign up.
Off: nothing is collected and nothing is advertised — receipts simply leave the loyalty QR out.

Turning it off stops points being earned from that moment. Points already collected are kept, so you can switch the programme back on later without losing your customers’ balances.

What customers can do

Earn points when they pay.
Redeem points at your shop.
Check their balance or register on a public page you share.

If you use Loyalty, you can paste a Google Review URL on the branch so customers may earn bonus points for a review. See Set up your first branch.

What customers see when they register

The registration page asks for a name, phone number, email, and how they heard about you. It also shows a short consent line in your shop’s name — that you may process their personal data for repairs, appointments, billing, warranty and service messages. The full Personal Data Protection Notice opens from a link beside it, in English and Bahasa Malaysia.

A second line, separate from the first, offers to send them promotions. It is optional, it is never ticked for them, and it is not treated as agreement to anything else. Registration cannot be completed until the consent line is ticked.

Each customer’s record shows whether consent was recorded, when it was given, and how it was collected, so you can answer a customer’s question about their data later.

Thermal receipts

A receipt shows a loyalty signup / points QR (for example “EARN LOYALTY POINTS” or “LOYALTY PORTAL”) only when both are true: your plan includes Loyalty, and Loyalty is switched on at Settings → Loyalty. If either is missing, the QR is left off and the rest of the receipt prints as normal.

This is only about the thermal slip. See also Record payments and Invoices & quotations.

Why the QR is missing Receipts used to invite every customer to sign up. Now they only advertise the programme when you are actually running it — which means either your plan does not include Loyalty, or Loyalty is switched off in Settings. Turn it on and the QR comes back on the next receipt; no reprinting of anything is needed.

Last updated: 24 September 2026