Create Your First Jobsheet

Register a customer's device for repair — from walk-in to printed label in under 2 minutes.

Open the jobsheet form

1. On a computer, click Jobsheet in the sidebar. On a phone, tap Jobsheet on the bottom bar.
2. Click "+ New Jobsheet" at the top of the page.

The form opens with a sticky toolbar showing the date and action buttons.

Empty Jobsheet list? Pull to refresh, clear filters, or tap + for a new jobsheet.

Section 1: Ownership type

Choose what kind of device this is:

• Customer-owned repair — the most common. A customer brings in their device for repair.
• Shop inventory / resale — a device your shop owns for resale or internal use.
• Parts donor / salvage — a device used only for harvesting spare parts.

For your first jobsheet, choose "Customer-owned repair".

Section 2: Customer details

1. Select the Branch this job belongs to (auto-selected if you only have one).
2. Search for a customer by name, phone, or email. If this is a new customer, click the "+" button to create one inline.

Creating a new customer inline

The inline form lets you add a customer without leaving the jobsheet:

• Toggle between Individual or Company.
• Enter the full name (required), phone number, and email.
• For companies: add the company name, SSM registration number, and person in charge.
• Click "Add" to save the customer and continue.

You can also set optional fields:

• Promised Date — when you expect the repair to be done.
• Deposit — collect an upfront payment. Choose the payment method (Cash, Card, etc.).

Section 3: Device details

1. Brand & Model — start typing to search the device database (powered by GSM Arena). Select a model to auto-fill specs, or type manually for custom devices.
2. Color — e.g. "Midnight Black", "Silver".
3. IMEI / Serial No. — enter the device identifier. For 15-digit IMEIs, a link to check the IMEI online appears automatically.
4. Priority — set the urgency: Urgent, High, Normal, Low, or Backlog.

Section 4: Device condition

Record the state of the device when it arrives:

• Reported Issue — what the customer says is wrong (free text).
• Power State — does it power on normally, with issues, or not at all?
• Screen — perfect, minor scratches, cracked, broken LCD, etc.
• Lock Status — unlocked, PIN locked, iCloud locked, FRP locked, etc.
• Device Condition — A (Excellent) through F (Broken/Parts only).
• Passcode — toggle on if the customer provides their unlock code. For Pattern, draw Pattern 1 / Pattern 2 / Pattern 3… on the chips (Add / Remove). When you draw — and when you view it later — blue connecting lines and direction arrows show the path so you can confirm the order. PIN and Password stay a text field (optional / for alternate codes).

Section 5: Repair & parts

• Repair Status — set the initial status (e.g. "Not started" or "Diagnosing").
• Approval Status — whether the customer has approved the repair ("Not required", "Pending", etc.).
• Parts — optionally add spare parts or services at intake time.

Additional details (optional)

Expand this section to add:

• Bin / Location — where the device is physically stored in your shop.
• Accessories Received — charger, case, SIM card, etc. If your shop set up Accessories Presets in Settings, they appear as tap-to-add chips under this box.
• Intake Notes — any extra notes for the technician.
• Device Photos — take front and back photos to document the device's condition before repair.

Save the jobsheet

1. Click "Save & Open Record" in the sticky toolbar.
2. The system assigns a unique jobsheet number automatically (e.g. JS-2608-0001).

After saving

A success panel appears with your new jobsheet number and several actions:

• Print Label — print a sticker for the device (requires a Bluetooth thermal printer).
• Send via WhatsApp — send the agreement link to the customer's WhatsApp.
• Send via Email — email the agreement link.
• Copy Link — copy the agreement link to share manually.
• Create Quotation — immediately create a quotation for this job.
• Open Record — go to the full device record.
• New Jobsheet — start another jobsheet.

What's next?

Your first jobsheet is created! Next, add your spare parts so you can track parts usage and costs on future repairs.

Last updated: 17 September 2026