Create a Jobsheet
Register a walk-in repair from the Jobsheet page. One device per jobsheet number — queue extra devices in the same intake if needed.
Open a new jobsheet
- On a computer, click Jobsheet in the sidebar. On a phone, tap Jobsheet on the bottom bar.
- Click New Jobsheet at the top of the page (on phones it may show as + New Jobsheet).
The intake form opens with a sticky toolbar: date, save actions, and (for more than one device) queue controls.
If the Jobsheet queue looks empty, pull to refresh, clear filters, or start a new jobsheet from +.
Ownership type
Choose what kind of device this is:
- Customer-owned repair — the usual walk-in. Default starting status is New intake.
- Shop inventory / resale — a device your shop owns. Starts as Backlog, not a customer repair pipeline.
- Parts donor / salvage — harvest parts only. Starts as Donor only.
Customer & branch
- Select the Branch. If you only have one unlocked branch, it is selected for you. Locked extra branches cannot take new jobs until the Extra Branch add-on is paid.
- Search a customer by name, phone, or email. Click + to add a new one without leaving the form.
Inline customer fields: Individual or Company, full name (required), phone, email. Companies can add SSM number and person in charge.
Optional at intake: Promised Date, and a Deposit with payment method (your shop's methods — Cash, DuitNow, and Card are created by default if you have none yet). After you save, the queue shows a short method tag (e.g. CASH, QR) next to the deposit amount. See Record payments.
Deposits are a liability until you apply them. They do not auto-apply on the invoice. To change a held deposit later, see Customer deposits.
Device details
- Brand & Model — search GSM Arena or type the name. No match is fine; the typed name is saved.
- Color, IMEI / Serial — 15-digit IMEIs get an online check link.
- Priority — Urgent, High, Normal, Low, or Backlog.
Condition at drop-off
| Field | Options in the form |
|---|---|
| Reported issue | Free text — what the customer says is wrong |
| Power state | Powers on normally / with issues / Does not power on / Unknown |
| Screen | Perfect, minor scratches, cracked glass, broken LCD, no display, unknown |
| Device condition | A Excellent through F Broken/Parts only |
| Lock status | Unlocked, PIN, pattern, Face ID, MDM, carrier, iCloud, Google FRP, unknown |
| Passcode | Optional if the customer gives it. For Pattern: Pattern 1 / Pattern 2 / Pattern 3… chips (Add / Remove) — draw each grid. When you draw (and when you view later), blue connecting lines and direction arrows show the path so you can confirm the order. For PIN or Password: one text field (optional / for alternate codes) |
Repair, approval & parts
- Repair status — technician progress (e.g. Not started, Diagnosing, Waiting parts). This is separate from the job's workflow status.
- Approval status — Not required, Pending, Need Quotation, Approved, or Declined.
- Parts — add spare parts or services now, or later on the record. Stock for catalog parts is held per branch. Quantity -1 on a product means unlimited / service (stock is not decremented).
Optional extras: bin / location, accessories received, intake notes, front and back photos. If your shop defined Accessories Presets (Settings → Operations → Accessories Presets), they show as one-tap chips under Accessories Received — a chip adds or removes only its own item, and anything you typed stays.
Save
- One device: click Save & Open Record.
- Several devices for the same customer: Add to queue, then Save N Devices. See Multi-device intake.
Each device gets its own jobsheet number (format like JS-2608-0001).
After save you can print a label, send the agreement link (WhatsApp, email, or copy), create a quotation, or open the record.
Last updated: 17 September 2026